Basis and others: Note 934276 - Print preview in SAP NetWeaver 2004s BI does not work

Summary

Symptom

The print preview for BEx Web Applications in SAP NetWeaver 2004s BI does not work. An error message appears: Error generating PDF.

Other terms

Print preview, NW 2004s BI, Web Applications, PDF, print, NW2004s

Reason and Prerequisites

You are using SAP NetWeaver 2004s BI.

Solution
Architecture

For the print preview of BEx Web Applications, PDF (Portable Document Format), PS(PostScript), or PCL (Printer Control Language) is generated. PDF is generated using Adobe Document Services (ADS). Adobe Document Services are installed on a J2EE Engine and can be used with a Web Service. As a rule, Adobe Document Services are installed on the same J2EE Engine as the portal (usage type EP)  see Note 917950.

The BEx Web Runtime in SAP NetWeaver 2004s BI uses this Web Service to generate PDF, PS, or PCL with Adobe Document Services.

Configuration of Adobe Document Services

Check that the configuration of Adobe Document Services is correct using the Configuration Guide for Adobe Document Services on the SAP Service Marketplace:
http://service.sap.com/adobe
           -> Media Library

           -> Documentation

           -> Adobe Document Services - Configuration Guide NW 2004s Test Adobe Document Services

You can test the configuration of Adobe Document Services as follows:

1. Open the following URL in a Web browser:

2. http://<server>:<port>/AdobeDocumentServices/Config

3. An overview page of the Adobe Document Service is displayed.

4. Select the Test link in the header line.

5. Select rpData (test.types ...) under Operations.

6. Press the Send button (without entering any parameters).

7. Enter your user name and password (copy the user and the password from the Web Service configuration; see below).

If the installation and configuration are correct, the version number appears as a result in the Response field.

If the version number does not appear, check the installation and configuration. If the problem persists, enter a problem message with the component BC-SRV-FP.

Configuration of the Web Service

BI uses a Web Service to access Adobe Document Services. Check the configuration of the Web Service client proxy on the J2EE Engine:

Visual Administrator

Server/Services/Web Service Security

Web Services/Security Configuration/Web Service Clients/sap.com/tc~wd~pdfobject

com.sap.tc.webdynpro.adsproxy.AdsProxy*ConfigPort_Document

Check whether the connection settings (URL) and the logon data (user and password) are correct. The ID, Client and Language input fields under Connection Settings do not need to be filled and should be blank.
The user (for example, ADSUser) can be a Service user. This user is only used for communication between the above Web service and Adobe Document Services.

If you change the entries, restart the tc~wd~pdfobject service:

Visual Administrator

Server/Services/Deploy

Deployed Components/Deploy Service/Server/webservices_container

Select sap.com/tc~wd~pdfobject.

Select the Stop Application switch.

Select the Start Application switch.

Timeout

Check the timeout period in accordance with Note 934275.

Limitation with Support Package Stack 6

The following limitation applies to NW 2004s BI Support Package Stack 6 (SPS6): A PDF with more than approx. 100 pages cannot be generated. With Support Package Stack 7 (SPS7), larger reports can also be generated.


To provide information in advance, the notes mentioned above may be available before the Support Packages are released. The notes provide information on the patch name.
Note that ABAP and JAVA Support Packages must be imported at the same time (see Note 873996).

Header Data


Release Status:	Released for Customer
Released on:	24.03.2006 15:44:28
Master Language:	German
Priority:	Recommendations/additional info
Category:	Consulting
Primary Component:	BW-BEX-ET-WEB BEx Web ABAP Runtime
Secondary Components:	BW-BEX-ET-WEB-RT WEB Run Time
	BW-BEX-ET-WJR-EXP Export Services and Printing
	BW-BEX-ET-WEB-ANL BEx Web Analyzer
	BW-BEX-ET-ER Enterprise Reporting