26086 - TCP/IP Connection to partner broken

Symptom
Well running TCP/IP connections break down when sending or receiving larger data packets (about 2000 bytes up to 5000 bytes).
->  "connection to partner broken" at the sapgui
->  "Connection timed out" in the R/3-System


Other Terms
MSS (maximum segment size) IP-fagmentation


Reason and Prerequisites
If applications send data-packets larger than the MTU-size (maximun transmission unit) of the underlying network these data-packets must be fragmented into serveral packets less than or equal MTU-size.

Please note that these kind of problems belong to your specific TCP/IP configruation and are normally no SAP-Problems.

In FDDI networks the normal MTU-Size is 4352 bytes. That can be verified using the command: netstat -i
The normal ethernet packet size is about 1500 Bytes. So Routers between FDDI and Ethernet must fragment and defragment packets larger than 1500 Bytes. WAN-Lines may have other (smaller) MTU-Sizes.

To check wether or not you have that problem you may use the niping program. (SAP Program)
    1. Start the niping server on the R/3-computer. (login as R/3-adm user)
    command: niping -s -I0 &
    2. Start the niping client on the frontend (PC)
    command: niping -c -B 5000 -H <hostname>

You may vary the blocksize from 1000 Bytes up to 5000 Bytes. Please envolve your networking guys to solve that ploblem.
It may be necessary to use network-analysers to check which component isn't able to do the fragmentation/defragmentation (IP-layer).
May be the PC's TCP/IP-Stack isn't able to reassemble fragmented TCP/IP packets.


Solution
The solution of this problem must be found and done in the networking environment. One possibility is to set MTU-size to the smallest MTU of any data link that packets traverse between the PC and the R/3-Host.

However the data sent by the SAP-applications depend on the amount of application-data and may vary in a wide range.



Header Data

Released On 18.12.1996 23:00:00
Release Status Released for Customer
Component BC-NET Network Infrastructure
Priority Recommendations / Additional Info
Category Customizing

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