Symptom
- Can't start after kernel upgrade kernel
- Effected kernels 46DEX2; 640EX2; 701; 710 and 720
- Cant start SAP after reboot
- In Windows event viewer Microsoft.VC80.CRT and SideBySide errors
Reproducing the Issue
If you are running an SAP system with kernel 7.01 and higher and you downloaded and applied a new kernel patch from SAP Service Marketplace, you cannot start your SAP system without the Microsoft security patch.
The same applies for SAP systems older than 7.01 that run with an EX2 kernel.
The same applies for SAP systems older than 7.01 that run with an EX2 kernel.
Cause
Cause is missing C runtime Microsoft Dll's needed by SAP kernel.
Resolution
Check if the MS C-runtime with the so called "ATL" patch is installed on your system:
4053 is the patchlevel of the ATL patch from Microsoft.
If you don't get this output you can find the ATL package here: ATL Link. Download and install the correct patch for your platform.
- Open a command-prompt:
- Go to the c:\windows\winsxs folder.
- Type dir *4053*
- You should get an output like this:
4053 is the patchlevel of the ATL patch from Microsoft.
If you don't get this output you can find the ATL package here: ATL Link. Download and install the correct patch for your platform.
Keywords
- Can't start system
- The system cannot execute the specified program.
- Microsoft.VC80.CRT errors
- Windows event viewer error SideBySide.
Header Data
| Released On | 16.02.2011 20:39:53 | ||
| Release Status | Released to Customer | ||
| Component | BC-OP-NT Windows | ||
| Other Components |
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| Priority | Normal | ||
| Category | Problem |
Product
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References
This document refers to:
CSS SAP Notes| 684106 | Microsoft runtime DLLs |
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