Basic Procedure for Change Management (ChaRM)

 Change Request Management (ChaRM)

What is Change Request Management? –

1. A. SAP ChaRM is tool delivered with SAP Solution manager that manages activities performed during a change from design to testing to final promotion to production system. It allows you to track change requests, transport requests in change management system in the entire business solution.
2. B. SAP ChaRM uses a workflow based approval for Transport management, audit proof documentation of the functional changes in solution landscape.
3. C. with the help of ChaRM by using project we can extend the TMS functionality by ensuring all transports are moved together into QA, integration/regression tested as a whole, and imported into Production collectively.
4. D. Spreadsheets are no longer needed as the SAP Solution Manager Project will keep track of which transport requests are associated to which project and the order they need to be imported.

Pre-requisite for Charm –

1. 1.      Proper configuration of system in landscape using proper configuration path.
2. 2.      See the RFC communication between solution manager and satellite system established.
3. 3.      STMS configuration.
4. 4.      Define transport routes between the systems in system landscape.
5. 5.      Activate extended transport control in TMS
6. 6.      Deactivate the quality assurance approval procedure and activate the single Transports strategy.

Process Steps –

ChaRM involve many agencies which are given below

1. Requester – Person who think that the problem is because of configuration change or ABAP change. Requester will raise change request in Solution manager.
2. Change Manager – It is advisory board which decide and Approves change Request.
3. Developer – These person will make changes as per Change Request. These may functional consultant and Technical Consultant.
4. Tester – Testing team (including functional consultant or Users)
5. IT Operator – in SAP Basic consultant will be as IT operator.

The steps are explained In below Flow chart.

Actual steps in Solution Manager CRM are given below –

We got Change request in “SM_CRM” in the work list which will be for configuration changes in SAP. This is incident which we get from service Desk about some changes in Configuration.

When any incident created, we need to change the status to “Change Request or Changes required as per configuration of status.

Now this required for configuration change. Change the status to “Suspended” or Change Request as per Status configuration. As example we will show the cycle with status “Suspended”.

Take a list of all suspended issues and create Request for change.

Go to “SM_CRM” T-code from Solution Manager.  To create Change Request click on “Request for change” tab as shown below

When you click on “Request to change” this, system will give below screen

In this screen, enter

1. Description
2. Sold to Party – select person name who is asking for change.
3. Requester – Name will come automatic. This is the person who is creating the change request.
4. Change Manager – Person who is going to approve this change Request, anybody from approver team.
5. Approval Procedure – select “Change Request Approval Procedure” from the drop down list.
6. Priority – Set the priority for this Change Request.
7. Project – enter project name.

System status will come automatically. We can’t change the status manually.

At the bottom screen write the Description in Detail.