1540608 - SAP system does not start after applying SAP kernel

Symptom

• Can't start after kernel upgrade kernel
• Effected kernels 46DEX2; 640EX2; 701; 710 and 720
• Cant start SAP after reboot
• In Windows event viewer Microsoft.VC80.CRT and SideBySide errors

Reproducing the Issue

If you are running an SAP system with kernel 7.01 and higher and you downloaded and applied a new kernel patch from SAP Service Marketplace, you cannot start your SAP system without the Microsoft security patch.
The same applies for SAP systems older than 7.01 that run with an EX2 kernel.

Cause

Cause is missing C runtime Microsoft Dll's needed by SAP kernel.

Resolution

Check if the MS C-runtime with the so called "ATL" patch is installed on your system:

• Open a command-prompt:
• Go to the c:\windows\winsxs folder.
• Type   dir  *4053*
• You should get an output like this:

 Directory of C:\Windows\winsxs x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d1c7
4053 is the patchlevel of the ATL patch from Microsoft.
If you don't get this output you can find the ATL package here: ATL Link. Download and install the correct patch for your platform.

Keywords

• Can't start system
• The system cannot execute the specified program.
• Microsoft.VC80.CRT errors
• Windows event viewer error SideBySide.

Header Data

Released On	16.02.2011 20:39:53
Release Status	Released to Customer
Component	BC-OP-NT Windows
Other Components	BC-OP-NT-CLU Please use BC-OP-NT
Priority	Normal
Category	Problem

Product

Product Product Version SAP NetWeaver All versions

References

This document refers to:

CSS SAP Notes

684106

Microsoft runtime DLLs